Department Manager

Join The Simons Team as a Department Manager!

Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? We are looking for a vibrant, audacious, and fashion-forward Department Manager who will play a crucial role in managing employees and driving excellence in all aspects of the visitors shopping experience. If you're committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting, this is the perfect opportunity for you! 

As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service! 

Key Responsabilities :

• Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied. 
• Drive the Simons Experience: Set the bar high and show your team what success looks like, ensuring that all teams master the art of delivering the exceptional Simons service experience to every visitor. 
• Curate the vision : Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise. Collaborating with Area Directors and employees, you'll create eye-catching visual displays that grasps everyone’s attention. 
• Optimize Performance: Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs. 

Desired Profile :

• Experience in Retail Management: You have 5-7 years of working in a fast-paced retail environment with direct experience manage both people and processes in fast-paced, high-traffic settings. A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset. 
• Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking- talking book of product knowledge, and you can style anyone who comes your way. You set the standard for being fashion-savvy and offer guidance across the store. 
• Customer Service Passion: You know how to make customers feel like part of the Simons family and ensure that you create a strong sense of vision to inspire your teams to do the same! 
• Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen! 

Benefits : 

• A telemedicine service and Employee and Family Assistance Program
• Group insurance plan and RRSP
• Up to 40% off Simons purchases