Computer Service Technician 

Daytime schedule during the week with a shift on the weekend.

Shifts will be assigned during service coverage hours, which are as follows :

6:30 AM to 5:30 PM on weekdays

8:00 AM to 4:30 PM on weekends

The person in this position provides first-level IT support, working with new and constantly evolving technologies. The person performs the hardware and software installation of workstations, informs, advises, and supports users regarding the use of various software, and ensures their complete satisfaction.

Responsibilities:

• Respond to user requests and involve necessary teams to resolve issues.
• Diagnose software and hardware problems and assist users in their computer learning.
• Prepare and install workstations and computer accessories.
• Document all computer interventions.
• Repair or upgrade computers and other electronic equipment.
• Provide occasional assistance to project managers regarding team needs.

Profil: 

• DCS, ACS, or DVS related to information technology or any other relevant training.
• Have professional experience in customer service, information technology, or any other relevant field.
• Possess strong organizational skills and the ability to prioritize tasks.
• Demonstrate a professional approach based on teamwork and empathy.
• Exhibit good adaptability.
• Show interest and curiosity for continuous learning of information technology.
• Be able to communicate effectively in both French and English, both verbally and in writing, to use systems and tools and carry out various interventions in English.
• Have knowledge of Windows, Microsoft 365, and the Apple environment (optional).

Benefits: 

• A telemedicine service and Employee and Family Assistance Program. 
• Group insurance plan and RRSP. 
• Discount on purchases at Simons.
• Bright and comfortable break areas. 
• Training area with changing rooms and kinesiology services. 
• Cafeteria service offering an extensive and affordable menu. 

Apply online by filling out the form below to take advantage of this career opportunity.